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The Good, the Bad, the Ugly Auto Service

The Good, the Bad, the Ugly Auto Service

“I’m so glad we can share with each other the good, the bad, and the ugly!” We can share our joys as well as our failures. We are far from perfect leaders, so let’s be honest about our struggles as we rejoice in each others successes. Hey, how about learning from our failures?

What are your issues, concerns, fears, pressures, disappointments, faulty thinking, why’s, how’s, and when’s? Which problems shake you from the bottom of your feet to top of your head?

What is good? Bad? Ugly? You must ask yourself these questions each day as the leader of your time and space.

Remember the 1967 movie The Good, The Bad and The Ugly starring Clint Eastwood and Eli Wallach? 

What are your struggles – the good, the bad, and the ugly?

What is good? Your car count is high. All your staff members show up to work on-time each day. Your cash is stacking up in both your working capital and reserve. You have zero staff turnover. You enjoy mentoring your people and you have very few unacceptable behavior sessions with your staff members. Life is a bowl of cherries with cream on the top.

What is bad? My technician pool is very weak and I cannot find a technician. We have many comebacks and customers are waiting too long to get their car fixed. I need to replace my front staff, but cannot find anyone suitable. My roof is leaking and I have no funds to repair it. I am almost 70 years old and don’t know who would want to buy this business. My bowl of cherries have all been eaten, while all the cream has dissolved.

What is ugly? I am sick and tired of this auto repair business. Why bother coming to work? I am broke after 35 years in business, and nothing I try works. I’ve tried methods such as direct mail, hiring new staff, and offering courtesy inspections. Still, I get no hits on my website and finding new staff seems impossible. Coaching, scripts, and extended hours do no good. Customers have no money just like me, and my building lease is up next month. What will I do?

Do any of these “what is” scenarios sound familiar? If so, which one? The good, the bad, or the ugly?

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