Bill Gray - Coach
Bill is a ShopPros coach and owner of Gray’s Auto. He has 40 years of automotive experience and first came to us as a member.
Through his leadership and dedication to learning the ShopPros system, his shops productive capacity increased from 65% to 82% and wants to help other shop owners do the same.
Jack Chapman - Head Coach
Jack comes to ShopPros with an extensive automotive background.
In his 20 years of automotive experience, he has seen every aspect of shop performance from General Service Technician to Regional Manager. Jack has experience in Multi-Unit management as well as proven leadership in performance based concepts. His strengths include team building, training, recruiting, and profitability through P&L management.
Jack truly believes that every process starts with the people “buying in” and has achieved much success in approaching every situation with this in mind.
Richard is the ShopPros Coach for the
He is a licensed technician and before becoming a Performance Coach, Richard guided his family-owned business, LADS Auto in Calgary, Alberta through its growth from a 3 bay service station to a state of the art 14 bay high production Service Center.
Harry Cousins - Business Lead
Harry Cousins is a ShopPros™ founding member and business lead for the organization.
Well known to the North American aftermarket, Harry also founded Pace Auto Systems and was the driving force behind the creation of the award-winning Certigard franchise that operated in Canada for over twenty years.
Rick Cloutier - Founding Member
Rick is a ShopPros founding member and Coach. He grew up working with his dad and grandfather in their family-run shop.
That same business has grown from 2 to 16 bays and continues to be family focused. Rick has played an instrumental role in the formation and processes used by ShopPros.
Connie Evans -
Connie has automotive in her blood.
Growing up and working in her family’s Tire and Auto Center, Connie has developed a deep understanding of both the business and personal side of Auto Repair.
She is a valued member of ShopPros leadership team.
Rex Sarson - Founding Member
Rex is a ShopPros founding member and chairs the original ShopPros Performance Group.
Since opening his own shop in Burlington Ontario in 1976, he has built a solid reputation in the automotive aftermarket with the development of shop and garage management systems and training programs.
Cindy Moore -
I bring over 30 years of experience to ShopPros in both Sales and Customer Service.
I am a positive and optimistic family-oriented person and I enjoy informing shop owners about the proven tools, systems and services that will make them successful.
My aim is to help shop owners reach their goals and embrace their potential to bring their business to the next level.
Jamie Sheepway - Manager,
ShopPros Retention Centre
I'm Jamie - I come to ShopPros from the fast paced world of luxury automobile dealerships where I experienced all areas of the service department.
My favourite part about managing the Retention Centre is that I have the opportunity to help give independent shop owners the time to concentrate on their business, grow, and offer their customers a comfortable and professional experience.
Kirsten Selvage -
With a background in economics, insurance and finance, I have a passion for numbers.
I enjoy speaking with shop owners all over North America, and I know that more often than not, many feel alone at the top (or bottom), with nobody to confirm where their numbers need to be to achieve the highest level of success.
I enjoy working closely with our Members and Coaches to solve problems, make changes, analyze the positive outcomes, and see owners surpass their goals.